Services & Support
On Tuesday, February 18, Student Accessibility Services’ online system (Clockwork) will be undergoing maintenance. During this time, you will not be able to submit a Registration Questionnaire, request your letter of accommodation, access note sharing services or submit your test and exam requests. These services will be available again after 6 p.m. on February 18.
Your letter of accommodation may include access to these services/labs
Interpreters and Note-taking Services for Deaf and Hard of Hearing Students
If you have ASL Interpreters and Note-Taking Services listed in your Letter of Accommodation, you can request interpreting and note-taking support for course-related appointments, group meetings, administration appointments and co-curricular activities.
Please note:
Note-taking services are only provided to students who are deaf, deafened, or hard of hearing. All other requests for notes will be processed through our Volunteer Peer Note-sharing Program.
VanGO
If you have a mobility impairment, VanGO can provide a wheelchair-accessible van to help you move between buildings on York's Keele campus. Priority is given if you are going to and from class.
If you are registered with Student Accessibility Services, speak with your Accessibilty Counsellor about access to VanGO.
If you are not already registered with Student Accessibility Services and only require VanGO support you will need to upload medical documentation (e.g. a note from a fracture clinic) using this VanGO Request Form.
Academic Skills Coach Supporting Autistic Students
An Academic Skills Coach is available to autistic students who are registered with our office.
The Academic Skills Coach can help you build academic skills such as developing and implementing time management, study strategies, organization skills and problem-solving methods.
They can also help with navigating processes and can refer you to events, clubs and organizations on campus.
Speak with your Accessibility Counsellor about access to an Academic Skills Coach.
Adaptive Equipment Labs and Study Space
There are two adaptive equipment labs and study spaces at Keele campus.
If you're registered with us, you can request access to both of the adaptive equipment labs by filling out the Adaptive Equipment Labs Request Form.
What's available at the adaptive equipment lab?
Assistive Technology Specialist
Our Assistive Technology (AT) Specialist provides training and support in the use of assistive technology (software and apps) and accessible features found within your laptop or phone. Speak to your Accessibility Counsellor about a referral if you would like to explore how AT can support your learning.
Low-sensory Spaces
Three low-sensory spaces are available in the Assistive Technology Lab (room 1017 in the Victor Phillip Dahdaleh Building). You can use this space to get away from the business of the campus, to meditate or just take a break between classes. To access these low sensory spaces you must be registered with Student Accessibility Services and complete an Adaptive Equipment Labs Request Form.
Assistive Technology Lab Summer Hours: Monday to Thursday, 9am to 3:45
Learning Strategy Support
Peer Learning Strategist support is available on a drop-in bases online and in our Assistive Technology lab. A Peer Learning Strategist can support you in developing your academic skills such as time management, study strategies, note-taking, etc. Please see our eClass calendar for workshop details.
March of Dimes Canada (MODC) Attendant Services at York University
If you require assistance with personal care or activities of daily living, you can apply for Attendant Services through the March of Dimes. This service can include personal care (toileting, bathing, and dressing), meal set up and feeding assistance, housekeeping, laundry, setup support before and after class, and shopping on campus.
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