Office of Student Community Relations

Welcome to OSCR

The Office of Student Community Relations (OSCR) is part of Community Support & Services at York University. OSCR supports students in understanding and addressing conflicts and conduct concerns. Whether you have questions, are experiencing a conflict, or are involved in a student conduct process, we’re here to explain your options, guide you through next steps, and connect you with support.

Submit a Complaint

Services we offer

Personal Support & Well-being

Help with personal challenges affecting your university experience

Individualized support plans through the CARE Team (Coordinate, Assess, Respond, Educate)

Guidance for navigating complex situations

Rights, Education & Awareness

Learn your rights and responsibilities as a student

Understand complaint processes and resolution pathways

Workshops and collaboration to promote a safe, respectful campus environment

Crisis & Critical Incident Response

Support for serious situations such as:

Illness or injury

Loss and grief

Suicide-related concerns

Sexual assault

Connection to appropriate on-campus and external resources

Conflict Resolution

Support for student complaints and conflicts

Restorative and informal resolution options

Guidance through formal processes under the Code of Student Rights & Responsibilities

Training in conflict and dispute resolution

Short-term Absence Reporting: Undergraduate students with eligible extenuating circumstances that may result in missing classes or assignments can self-report a short-term absence (up to 7 days at a time) for temporary academic consideration under the Policy on Academic Consideration for Missed Course Work.

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Student Accessibility Services (SAS) can support with longer-term academic accommodations for matters such as chronic illnesses, disabilities and accessibility needs and the Office of Student Community Relations (OSCR) can support you with critical life events that are private and sensitive in nature. Guidelines and procedures for religious reasons can be found in the Policy and Procedures for Academic Accommodation for Students’ Religious Observances.

Who we work with

Since every situation is unique, we may work with other departments in the Division of Students to help you. We may refer you to acquire accommodations or to work with someone to help bring resolution to a problem you may be facing.

These departments include:

The Code of Student Rights & Responsibilities

The Code of Student Rights & Responsibilities is the set of identified values that the York University community is expected to uphold. The Code upholds a philosophy and practice that is intended to balance a set of principles: support, accountability and education.

Read the Code of Student Rights & Responsibilities

Understanding Community Standards vs Care & Support

We provide supports if you are facing challenges in your personal and academic life.

We can make referrals to academic advising, student accommodation services, housing supports, mental health services and financial resources. We can also provide support to if you need temporary academic accommodation. These services are available on a voluntary basis for any student in need.

We also provide assistance to individual community members and the community as a whole in maintaining the standards for community engagement.

The Code of Student Rights & Responsibilities sets out the expectations for how all students will conduct themselves in a manner that upholds the research, teaching, learning and living environment at the University.

When the behaviors of a student interfere with the standards of civility, diversity, equity and respect that all of our community members should expect, OSCR can support in addressing these situations through the complaint and resolution processes under the Code.

Need immediate assistance? Please refer to the contact list below.