Payment Help

Paying on time is important to your financial health. However, if you are unable to do so, we are here to help.

Late Payments

If you cannot pay by the due date, you must make regular monthly payments to reduce your balance as quickly as possible.

If you expect difficulty meeting your financial obligations, then immediately contact:

A 1.09% Interest, per month, is charged to your balance owing that have not yet been paid by the due date. Log into My Student Account to ensure you are aware of your payment due dates and amounts owing. Interest is compounded monthly for an annual interest rate of 13% and will not be reversed upon request.

If you are an OSAP applicant, please ensure you complete your OSAP application with all supporting documents by the deadline. By doing so, interest will not be charged for the months of September, January or May if you are waiting for your OSAP funding to be received.

Insufficient Funds

If your bank returns your payment for any reason, such as insufficient funds in your account, you are subject to a non-refundable $50 charge and may be de-enrolled.

Financial Holds

A financial hold can be placed on your account if, after a specific deadline, you are:

  • a domestic student with an overdue balance of $1,500 or more
  • an international student with an overdue balance of $3,500 or more

This means you will not be able to access certain activities in the Registration and Enrolment Module (REM):

If you have an Overdue Balance as of... will be held from:

November 1

Adding courses, exchanging courses or switching course sections in the current session (Fall/Winter)

March 1

Adding courses for the upcoming session (Summer)

May 31

Adding courses for the upcoming session (Fall/Winter)

Note: You can drop courses even with a financial hold.

Removing a Financial Hold

To remove a financial hold, make a payment that reduces your balance below $1,500 if you are a domestic student or below $3,500 if you are an international student.

Your financial hold is automatically lifted the day after your payment is recorded on your account.

Overdue Balances Transferred to External Collections Agency

For student accounts transferred to collection:

  • York University uses Gatestone & Company Inc. as our primary collection agency.
  • You can pay York University or the external collection agency directly (if you pay York University, we will notify Gatestone within 2 weeks of receipt).
  • You will not be charged interest. All payments will be applied to the principle balance owing.
  • Your student account will not be recalled to York University unless a disputed charge is approved or you provide Bankruptcy/Consumer Proposal document(s) to the external collection agency.
  • Unpaid accounts will be reported to the Credit Bureau after 30 days for overdue balances sent before March 1, 2024.
  • Unpaid accounts will be reported to the Credit Bureau after 60 days for overdue balances sent after March 1, 2024.

Contact Gatestone to discuss the details of your student account.

Call 1-888-243-9873 or email

Debt Repayment Plans

Planning your finances is difficult and we are here to help. Apply for a Debt Repayment Agreement (DRA) that takes into consideration your personal circumstances.

Debt Repayment Application Form

Applications are reviewed during the following time periods:

  • Fall Term: July 1 to September 30
  • Winter Term: November 30 to January 31
  • Summer Term: March 15 to July 1 (For full-time continuing OSAP-funded students, please complete and sign this Summer OSAP Application and upload your completed OSAP application through the Debt Repayment Application Form)

Your application must be approved by York University for the Debt Repayment Agreement to be valid. Students are expected to comply with the terms and conditions of the agreement. Future considerations for enrolment and any additional DRAs are dependent on the compliance of approved DRAs.

We love hearing from you!

Contact us

Ways to connect with Student Support & Advising

  • In-person
  • Virtually
  • Phone
  • Email

Visit the Contact SSA page for more details on hours of operation.

Email: (Please remember to include your name and reference or student number in your email.)