Contact Student Support & Advising

Notice: Phone System Technical Issues

Our phone systems are currently experiencing technical issues, leading to longer wait times than usual. If you receive a message indicating that we are closed during our regular hours, it means we have reached maximum call capacity. Please hang up and try again later, or connect with us in person or via Zoom. Thank you for your patience.

Beginning January 22, 2024, new international students will require an attestation letter from the province or territory in which they plan to study with every new study permit application. York University will provide important information and updates as they become available. Students can also visit the Study Permit FAQs for more information and ongoing updates. Current international students in Canada will not need an attestation letter for study permit renewals.

Advisors at Student Support & Advising provide assistance and guidance to students seeking information on admissions inquiries, your student record, your student account and financial aid matters.

We are here to help you:

Before connecting with the Student Support & Advising team, we recommend reading the following sections on services that we provide online or our frequently asked questions (FAQs).

For course-related inquiries, please contact your Faculty's Academic Advising office.

FAQs

Confirmation of Enrolment for Winter 2024 OSAP is taking place from December 18-December 21 and will resume January 3, 2024. There is no need to follow-up until after January 10, 2024.

If you have submitted your OSAP application with required documents by July 25 for Fall/Winter applications or November 21 for Winter only applications and do not receive your funding by the payment due date of January 10, interest will be deferred on the outstanding balance for the month of January (interest charges will resume in February if unpaid).

Visit the OSAP Important Dates page for more information.

OSAP funding will be released between January 3, 2023 and January 10, 2023, if you applied before July 25 (Fall and Winter) or November 21 (Winter only) and all documentation has been approved. Please ensure you are enrolled in a full-time/part-time course loads, respective to your application, to avoid delays in receiving your funds.

If you applied after July 25, you can expect to receive funding by late September or early October. Log in to your OSAP account to check the status of your application.

Fees for the fall term are due on January 10. Visit our webpage about how and when to pay through your student account.

If you are a first-year student and paid the $300 registration deposit, you will not be de-enrolled from classes should you miss the “Minimum Payment due by” date.

However, you will accumulate interest charges on your student account.

To avoid this situation, we recommend reading the Understand Your Statement webpage. 

If you do not remember your Passport York username or password you can reset your Passport York username or password using one of the options provided on the Passport York Password Reset web page.

Spaces in the course may be reserved or restricted.

To request permission to join the course or to be added to the waitlist, you will need to contact the department that is offering the course. You can use the Course Contact Directory or the York Directory tool to find departmental contact information.  

Services we provide online

Many services are available to you completely virtually.

  1. To order transcripts, graduation letters, diplomas, a RESP letter, or any other customized letter, submit a request through the request a letter webpage
  2. To request a change of your academic program, submit a program change request.
  3. To reactivate your York record after time away, submit a reactivation form.

For a full list of online services, visit My Online Services.

Resources available to you

Learn about other ways we can support you in your journey as a student. If you need help outside of your student account, please see the following resources available at York.

Beginning January 22, 2024, new international students will require an attestation letter from the province or territory in which they plan to study with every new study permit application. York University will provide important information and updates as they become available. Students can also visit the Study Permit FAQs for more information and ongoing updates. Current international students in Canada will not need an attestation letter for study permit renewals.

Connect with us

To connect with us either in-person or virtually, you must use the QLess app.

To access QLess:

  1. Download the QLess app to your smartphone from Google Play or the Apple App Store or
  2. Access the QLess web portal through a web browser or 
  3. Text SMS number 647-492-8395. Text SMS Keyword yuregistrar (standard text messaging rates will apply)

Note: For all OSAP inquiries, please ensure that you have uploaded your OSAP documents directly to your OSAP account.

Please note: We are currently experiencing high queue volumes on all our contact channels. We apologize for the delays as we continue to work to improve our student services.

For in-person appointments:

  1. Open the app and search for Office of the University Registrar (OUR) at York University.
  2. Choose the queue called Office of the University Registrar (OUR) - In-Person Service, Student Support and Advising.
  3. Enter your phone number where a SMS text message can be received.
  4. Once you are in the queue, you will receive an SMS text confirmation advising you to see one of our service desks. Completion of the YU Screening questionnaire is required.
  1. Enter your first and last name and your phone number where a SMS text message can be received. Click the Next button.
  2. Optional: Enter your York student ID number. Click the Next button.
  3. Choose the queue called In-Person Service, Student Support and Advising

If you have inquiries about accounts, financial aid, enrolment or admissions, you can visit us for drop-in support. Students will be seen on a first-come, first-served basis.

Mondays, Tuesdays and Thursdays: 9 a.m. to 4 p.m.
Wednesdays: 10 a.m. to 4 p.m. 
Fridays: 9 a.m. to 3 p.m.

For virtual appointments:

  1. Open the app and search for Office of the University Registrar (OUR) at York University.
  2. Choose the queue called Office of the University Registrar (OUR) - Zoom - Virtual Service, Student Support and Advising.
  3. Enter your phone number.
  4. You will receive a text message (not an email) with a Zoom ID and password.
  5. Go to zoom.us/join and enter that Zoom ID and password to access the video call.
  1. Enter your first and last name and your phone number where a SMS text message can be received. Click the Next button.
  2. Optional: Enter your York student ID number. Click the Next button.
  3. Choose the queue called Zoom - Virtual Service, Student Support and Advising.
  4. You will receive a text message (not an email) with a Zoom ID and password.
  5. Go to zoom.us/join and enter that Zoom ID and password to access the video call.

Monday, Tuesdays and Thursdays: 9 a.m. to 3 p.m.
Friday: 9 a.m. to 2 p.m.

Connect with Student Support and Advising

Notice: Phone System Technical Issues

Our phone systems are currently experiencing technical issues, leading to longer wait times than usual. If you receive a message indicating that we are closed during our regular hours, it means we have reached maximum call capacity. Please hang up and try again later, or connect with us in person or via Zoom. Thank you for your patience.

Phone Number: 416-872-9675

Telephone Hours:

  • Monday, Tuesday, Thursday and Friday : 9 a.m. - noon
  • Wednesday: 10 a.m. - 2 p.m.

Please note:

  • Due to higher than usual volume our wait-times range from 20mins – 1 hour.
  • Please note that the ability to wait in a queue for an available Student Support & Advising representative is not currently enabled. If all representatives are already on calls, you will hear a busy signal on the line. Please hang up and try again later.

Current students: rscheck@yorku.ca
Prospective students: study@yorku.ca

Student Support & Advising (Registrarial Services)
York University
Bennett Centre for Student Services - Main Floor
99 Ian Macdonald Blvd (paid parking is available behind building)
Toronto, ON M3J 1P3
CANADA