Frequently Asked Questions
You likely have many questions about starting the term at York. Below are some of the commonly asked questions, many students like you, have had when beginning their post-secondary journey.
Navigate through the tabs to find your most frequently asked questions.
Your YU-Card lets you access key services on campus, such as the library, recreation facilities, exams, food services and meal plans, shopping and more. Apply online through the Photo Upload Service and have your YU-Card mailed directly to you or pick it up at York’s Keele campus at William Small Centre, Room 222.
The UHIP card is the University Health Insurance Plan for International Students to receive medical care in Canada. Undergraduate international students who are registered for courses are automatically enrolled into UHIP. UHIP cards will be emailed to your York email, please check your Junk or Spam folders if you haven’t yet received a notification message. For more information, visit the UHIP page on York International’s website.
York students get automatic access to a Google Apps account (Gmail, Calendar, Drive) when they activate their Passport York (PPY) via Manage My Services. Head to yorku.ca/google for detailed instructions.
Duo2FA (Two Factor Authentication) is required for all students, staff, and faculty to promote a safer online environment at York University. With Duo2FA, you are helping keep yourself and the York community safe from cyber-crime. Head to the UIT website for detailed instructions on how to download Duo to your devices
Visit the Reset Your Passport York (PPY) web page for detailed instructions.
There are many clubs and organizations for you to choose from on campus! Browse the full list on YU Connect, the online hub for all co-curricular activities at York. There are a wide range of clubs on campus including ones about culture, sports, politics, environmentalism and many more. If you don’t see anything you like, you can also start your own!
Undergraduate students have an assigned date and time to begin their enrolment process. For new students, enrolment begins at the enrolment appointment. Please check your own Fall/Winter 2022-23 enrolment access date to see when you start to access the Registration and Enrolment Module. Check out the Undergraduate Enrolment and Registration Guide for detailed instructions and to familiarize yourself with the process.
You can track your progress toward your degree using our online self-serve tool, the Degree Progress Report. The report will show you what you have already completed, what you still need to complete and what is in progress. You can manage your course load and balance course options by speaking to Academic Advising or connecting with Learning Skills Services (LSS) on resources and recommendations to help with time management and balancing your workload.
Undergraduate students taking courses in the fall and winter terms will be required to pay their fees over two terms, once in September and once in January. New, incoming students will also need to pay a new student registration deposit, which is due based on the date of your course enrolment. Check your Student Account Online Statement to see the current charges and due dates.
Domestic students: Pay for fees directly to your student account through your bank, credit union or caisse populaire.
International students: Pay for fees through CIBC’s International Student Pay option or Western Union’s WU GlobalPay for Students option.
For more information about payments and due dates, visit the How & When to Pay web page.
For students attending our Keele Campus, Student Counselling, Health & Well-being (SCHW) provides a wide range of health and well-being services to support students in managing the demands of life at university. You can go to them for one-on-one counselling, emergency support, process groups and skills workshops.
Students enrolled at our Glendon Campus can access bilingual, one-on-one counselling virtually and in-person at the Accessibility, Well-Being and Counselling (AWC) Centre.
Yes! There are lots of resources available at York University. Our Well-being website provides information for those looking to access medical care, counselling services, mental health resources, food security, 2SLGBTQIA+ supports and more!
There are tons of different resources and learning supports at York!
The Learning Commons offers assistance on the following topics:
- library research
- time management
- study skills
- exam prep
- career planning
- English language support
- math support
Access the Learning Commons by booking an appointment, attending a drop-in consultation, signing up for workshops or by completing online modules.
The transition into university can be stressful. There are many free resources on campus that are here to support you. If you need some practical and personalized guidance, Learning Skills Services (LSS) offer resources, such as worksheets and workshops to help you stay on track. If you need to talk to someone, Student Counselling, Health & Well-being (SCHW) offers individual counselling and wellness skills workshops.
Here are some great tips from your fellow Lions:
- Join a study group to help you stay on task and keep you accountable.
- Make a schedule and stick to it! Doing a little bit of work a few times a week is much more manageable than doing a lot of work all at once.
- Find your ideal study spot to minimize distractions and allow you to stay focused.
- Treat yourself! Incentives can help keep you going while studying so make sure to reward yourself for working hard.
- Use a to-do list to help you prioritize tasks and manage your time. This will help you avoid feeling overwhelmed.
Book group study rooms, quiet study spaces and online-class friendly areas through the York University Libraries website.
As a new student, registering with Student Accessibility Services (SAS) is a simple three-step process. To request accommodation for your disability, submit your disability-related documents, log into the SAS portal to complete your registration questionnaire and connect with an accessibility counselor. You will find detailed instructions, registration deadlines and information on Student Accessibility Services.
Learn about our Work/Study program! Work/Study provides students with a wide range of opportunities to develop valuable skills and gain experience in the workplace. To be assessed for eligibility, complete the Student Financial Profile—a multi-purpose online application form that will also assess your eligibility for scholarships, awards and bursaries.
Need help with your application? Visit Career Education & Development (CED) for assistance with your cover letter and resumé, interview prep tips and more career resources.